If a customer inquires about the status of a package you delivered days ago, what is your best response?

When responding to a customer's inquiry about the status of a package that has already been delivered, it's essential to balance providing information with maintaining good customer service. Showing proof of delivery can help reassure the customer that the package was indeed delivered to the correct location. It demonstrates transparency and allows the customer to see the details of the delivery, such as the date and time it was delivered, which can clarify any misunderstandings.

However, it's important to remain empathetic to the customer's situation. While informing them about their responsibility for the package post-delivery is a standard protocol, it should be done tactfully. Effective customer service involves not only highlighting policies but also addressing the customer's concerns by possibly offering further assistance if they have any issues with locating the package.

Providing proof of delivery is a proactive way to help the customer understand their responsibility and the status of their package, which can enhance their trust in the service.