What is the most effective way to assist a customer confused about their shipping options?

Encouraging customers to visit the USPS website for detailed information is effective because the website serves as a comprehensive resource that is constantly updated. It provides accurate and specific details about various shipping options, including costs, delivery times, and additional services. This approach not only directs customers to authoritative information but also empowers them to make informed decisions based on their shipping needs. Additionally, online resources often include tools and calculators that can help clarify options, making the process easier and less confusing for the customer.

By guiding the customer to the website, you ensure they receive reliable and precise information, which is essential for making informed choices regarding their shipping. This method also leaves room for you to assist them further if they still have questions after exploring the website.