What should you tell a customer who has not submitted a change of address form yet wants to receive his mail?

The correct answer is based on the requirement that customers must officially submit a change of address form for their mail to be redirected to a new location. Postal policy is designed to ensure that mail is delivered accurately and securely. Without an official change of address on file, the postal service cannot redirect mail, as it is intended to prevent the misdelivery of sensitive and important correspondence.

When customers indicate that they want to receive their mail at a new address but have not yet completed the necessary change of address form, it is important to inform them that the policy prohibits the release of their mail at the new address until the form is submitted. This ensures that their mail remains secure and that the postal service follows established procedures for handling mail changes.